Frequently Asked Questions

Check and see if we have answered your question

Why Choose Buy and Save?

Haven’t Heard of us Yet? Who Are We…

Thank you for considering giving us a chance to fulfill your order. We are an online-only based E-Commerce store operating from Cape Town, South Africa. We aim to be your one stop source for all your electronics and techy needs. Our current product selection offers thousands of products from the world’s leading brands and we boast a proud number of categories and departments to satisfy your every need. We will supply you with the utmost professional service and world class genuine products not readily available on the South African market today.

We provide bundle deals at super affordable discounted prices, so get in touch and we will make you an unbeatable offer. When it comes to sourcing electronics and gadgets, make us your preferred destination. Requests are totally welcome.

Why Our Pricing is the Best in SA?

We have logistics and commercial partners in the United States, United Kingdom, Germany, France, Italy, Spain and many other countries around the world which allow us to bring you a range of products typically hard to find or excessively expensive in South Africa.  All our items are sourced from around the world and delivered to you promptly by our delivery partners UPS, Aramex, FedEx and DHL.  We handle all the customs paperwork and charges which gives you the peace of mind of knowing that the price you pay on checkout is the final, accurate cost. No hidden fees.

With our business being a family run start-up there will be a personal touch to all our interactions as we take customer service very seriously!

How Do I Track My Order?

Simple, you can track your order via the track my order page or you can view your order in your account. Please note that we have a handling time of 2 days therefore you will be able to track your package once we have uploaded the tracking number.

You will also receive SMS and email notifications of your parcel’s every move once shipped.

Do I Need To Pay For Customs?

The answer is NO. All customs duties, levies and VAT is handled by us therefore WHAT YOU PAY ON CHECKOUT IS THE FINAL AMOUNT FOR DELIVERY TO YOUR DOOR.

Shipping, Delivery, Tracking and Payment Options

What Shipping Methods Are Available?

We currently offer 3 shipping methods to South Africa.

Standard Shipping in 10 – 14 work days
Expedited Shipping in 7 – 10 work days
Priority Shipping in 5 – 7 work days

What Payment Options Can I Use?

We offer a wide range of secure payment options. Payments can be made via EFT directly to our FNB cheque account, OZOW Secure Payments, Snapscan or via Credit & Debit Card, MasterPass, Mastercard & Visa, Bitcoin, Zapper and Scode. We also accept PayPal for international buyers.

Do I Need an Account to Place an Order?

You can place an order as a guest however, guests do not qualify for our R100 off for first time buyers offer and our deals of the day newsletters which you wouldn’t want to miss…especially around Easter, Black Friday, Cyber Monday and Christmas.

Are Payments Safe? How Secure Is My Data?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Do I Need To Pay For Customs?

The answer is no! You will never be charged for customs. All customs duties, levies is paid for by us to SARS. What you pay is the final price for delivery to your door.

How Do I Track My Order?

Simple, you can track your order via the track my order page or you can view your order in your account. Please note that we have a handling time of 2 days therefore you will be able to track your package once we have uploaded the tracking number.

How Long Will it Take To Get My Package?

Delivery Time


Standard Shipping 10-14 Business Days
Expedited Shipping 7-10 Business Days
Priority Shipping 5-7 Business Days

Please keep in mind that there may be 1 – 2 days delay during the processing stage of your order.

Most orders ship within 1 to 2 days after purchase. However, in peak seasons, shipment can take up to 3 business days.

How Can I Contact You if I Have Any Queries?

If you have any questions, please don’t hesitate to send us a mail on hello@buyandsave.co.za You can also reach us on WhatsApp or Facebook Messenger where our customer service agent will happily assist you.

If you have any more questions that are not answered here, don’t hesitate to give us a call on:

021 825 9996 or give us a shout on Whatsapp

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